This Privacy Notice takes effect on 24 August 2020.We care about our customers and know that your privacy is important to you. This Privacy Notice is our way of telling you how we collect your information, why we need it, and how we use it.For our website www.turbinecompare.com (the “Site”) and users of our mobile application (the “App”) in the UK, and for information otherwise collected under this Privacy Notice, TURBINE COMPARE LTD Limited is the data controller that is responsible for your privacy.


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Scope of Application

This Privacy Notice applies to your use of the Site and the App. If you visit another website, including another TurbineCompare website, the privacy policy of that website will apply. Please review that website’s privacy policy to understand how that website operator processes your information.This Privacy Notice also applies to the information you provide to us after being presented with or directed to this Privacy Notice. This could be, for example, when you share your information with our call center representatives or send us a letter via postal mail.

Information We Collect and How We Use Your Information

There are three general categories of information we collect: (1) Information you give to us; (2) Information we automatically collect from your use of the Site or the App; (3) Information we collect from third parties.We use your information in several different ways. What we do with your information depends on when we collect it and what we collect. We may anonymize your information for any purpose permitted by applicable laws.Information you give to us

How we use information you give to usWhy we collect it
RegistrationWe need your name and contact details to create your account. This information is necessary for the adequate performance of certain services and offerings on the Site and the App, and to fulfill our contract with you when you place an order.
Accept payment, fulfill orders, provide refundsWe use your name and contact details to fulfill our contract with you and deliver your orders, and we use your payment information to process payments and comply with applicable law.
Application for financing solutions offered by financing providersWe collect your financing information on behalf of the financing provider you choose and send the information to that financing provider to facilitate your application to financing products.
Sending you account informationWe need your name and contact details to deliver important account information to you, such as order confirmations and notices, changes to account settings, and notices about the Site, the App, or the terms and policies that apply to them.
To offer an improved user experienceWe use your communications and contact history with us, as well as other information such as additional profile information, to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. We have a legitimate interest in improving the Site and the App, as well as user experience.
Analytics, training and quality assuranceWe may use information you provide to us to train our staff, improve our services, and perform other internal analytics and performance monitoring. This processing can be pursuant to your consent or pursuant to our legitimate interest in detecting and preventing fraud and improving our services and offerings.
Communication, marketing and advertisingWe may use information you provide to us to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

Information we automatically collect from your use of the Site or the App

How we use information we automatically collectWhy we collect it
To provide customer service and process returnsWe use your saved products to help you make a purchase, and we use your purchase history to uphold our contract with you and ensure that you’ve had a great customer experience.
To offer an improved user experienceWe use your log data and device information to operate, protect, improve and optimize the Site and the App and to personalize and customize your experience. We have a legitimate interest in improving the Site and the App, as well as user experience.
To create and maintain a secure environmentWe have a legitimate interest in protecting the Site and the App, to comply with applicable law and to measure the adequate performance of our contract with you.
Analytics, training and quality assuranceWe may use automatically collected information to train our staff and perform internal analytics and performance monitoring. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.
Communication, marketing and advertisingWe may use automatically collected information such as cookies and similar technologies to provide the most relevant advertising to you. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.

Information we collect from third parties, such as third party services (such as if you link, connect, or login to the Site or the App with your Google, Facebook, Instagram or Twitter accounts) or other sources (such as your contacts or brands we partner with)

How we use information from third partiesWhy we collect it
Registration and profileWe will use information from third party services if you register with us using another service, such as Facebook. Connecting to third-party applications or services is optional. If you create your account by connecting through another service, we will collect public information from that connected account to help complete your profile.
Communication, marketing and advertisingWe may use information we collect or receive from third parties to deliver and personalize our communications with you, or to administer referral programs, rewards, surveys, sweepstakes, contests or other promotional activities. This processing can be pursuant to your consent or pursuant to our legitimate interest in undertaking marketing activities to offer you products or services that may be of interest.
Non-member referralsWe may obtain your information from a friend or other contact who wants to invite you to use the Site or App. We will use your information to facilitate your invitation and administer our referral program.
To create and maintain a secure environmentWe may obtain your information from third party service providers and/or partners (e.g. identity verification services) and combine it with information we have about you for fraud prevention and risk assessment efforts. We have a legitimate interest in detecting and preventing fraud and improving our services and offerings.

Cookies and Similar Technology

We use cookies and similar technology (such as web beacons, pixels, tags or software development kits (SDKs) in our App) when you visit our Site and App to analyze the web traffic, to optimize the performance and content of the website and to promote trust and security. Cookies are small text files that are stored by your Internet browser on your computer. We generally use the following types of cookies for the following purposes:

A list of all cookies (and similar technologies) that we use on our website, including more detailed explanations, can be found on our cookie listing page.We also use web beacons (or “web bugs” or “clear GIFs”) to help us identify your computer and evaluate user behaviour, such as reactions to promotions. Web beacons are small GIF files that can be hidden in other graphics, emails, or similar. The information collected by web beacons cannot be used to identify you and are not associated with information on your computer or database.

Cookie Settings

Apart from the necessary cookies (and similar technologies), which are essential for accessing and using our website, we only use cookies (and similar technologies) with your consent, which you can grant, refuse or revoke at any time for each type of cookie (and similar technologies). You can manage and adjust your cookie settings at any time by clicking the “Cookie Settings” link in the footer of our website. Please note that your cookie settings may be reset if you delete your browser cookies, so you may need to re-enter them.You can also generally prevent the use of cookies by changing the settings in your web browser so that (i) it does not accept new cookies, (ii) it informs you about new cookies, or (iii) it deletes all already received cookies. By deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our Site.You can also opt-out of receiving some third-party interest based ads, or learn more about behavioural advertising, by visiting www.youronlinechoices.eu. Please note that if you opt out of behavioural advertising, you will still see advertisements – they will just not be tailored to your interests.To prevent web beacons on our site, you can use tools such as AdBlock Plus. To prevent web beacons in emails, please set your mail program so that no HTML is displayed in messages. Web beacons are also prevented if you read your email offline.

Email Marketing

If you provided your consent, we will send you marketing communications by email to keep you informed of new products, promotions, and other information we think may be of interest to you. In compliance with applicable law, we will also send you marketing communication per email, if you have purchased a product from us and have not unsubscribed from receiving marketing emails. We will also send you marketing communication per postal mail.You can stop receiving marketing messages from us at any time through your preferences here or by contacting us at SUPPORT@TURBINECOMPARE.COM. To stop direct marketing messages you can also click on the “unsubscribe” link in any marketing email you receive from us. Once you do this, we will update your profile to ensure that you do not receive further marketing messages from us. Please note that it may take up to 48 hours to process your request and update our systems. Note that if you request that we stop sending you marketing messages, we will not stop sending you administrative and services communications (such as order updates and other important or transactional information).Please note that if you use more than one name or email address when communicating with TURBINECOMPARE or using the Site of App, you may continue to receive communications from us to any name or email address not specified in your opt-out request.

Blogs, Reviews and Forums

The Site and App also may from time to time offer publicly-accessible blogs, reviews or forums. Any information you provide in these areas may be read, collected and used by others who access them. To request removal of your information from blogs, customer reviews or forums, please see Your Rights and Choices below. Please note that in some cases we may be unable to remove your information.

Social Media Plugins

The Site and the App use social plugins, which allow you to interact with us through your Facebook, Instagram, Twitter, and other social media accounts. If you visit a page of our Site or App that contains such a plugin, your browser establishes a direct connection to that social media’s webservers. The content of the plugin is transmitted by the social media site directly to your browser and incorporated by the social media site into the Site or App. By integrating the plugins, the social media site receives the information that your browser has accessed the corresponding page of our Site or App, even if you do not have an account or are currently not logged in to your account. We have no control over the extent and use of information that the social media site collects using this plugin.If you interact with a social media plugin by, for example, clicking a “Like” button or leaving a comment, the corresponding information is also transmitted directly to the social media server and stored there. Depending on your settings, the information will also be posted on the social media site and displayed to your contacts or friends on the social media site. The social media site may use this information for the purpose of advertising, market research and tailor-made pages.To understand what information social media sites collect when you interact with their plug-ins, please review their privacy policies. You may also have the option to change your settings in the social media site to prevent the collection of your information.

Our Security Measures

We use appropriate technical and organizational safeguards to protect your information from unauthorized use, disclosure, and loss. Data transmitted to TURBINECOMPARE is encrypted using Transport Layer Security (TLS). We use a PCI compliant secure credit card processor and do not save your full credit card number on our information systems while placing an order. If you have questions about the security of your information, please contact us at SUPPORT@TURBINECOMPARE.COM .We encourage you to protect your password and your computer to prevent unauthorized access to your account. Remember to sign out of your account and close your browser window if you are using a shared computer in a public place such as a library or an Internet cafe.

Keeping Your Information

We will keep your information for as long as you have an account or as long as we need it to fulfill the purpose for which it was collected or disclosed to you at the time of collection. We may also keep some of your information as required to meet legal or regulatory requirements, resolve disputes, prevent fraud or abuse, enforce our Terms of Use, or for other legitimate business purposes (so long as keeping it for such purposes does not infringe upon your privacy rights).When we no longer have a need to keep your information, we will either delete it from our systems or anonymize it so that it no longer identifies you.

Your Rights and Choices

You have the following rights related to the information that we maintain about you:

If you want to exercise your rights, please complete the Subject Access Request Form here. If you have any questions or concerns, please reach out to us using the contact information below.Moreover, you have the right to complain to your data protection regulator.

Transfers Outside of Europe

TURBINECOMPARE is headquartered in the USA. While TURBINECOMPARE is an independent entity, its operations, sales, and online presence are closely tied to TURBINECOMPARE (which is its parent company in the USA). As a result of th

Third Party Links

We may provide links to third-party web sites that we do not own or control. We are not responsible for the information collection practices of these third-party websites and do not endorse such practices. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.

Children’s Privacy

The Site and the App are not directed to children under the age of 16, and we do not knowingly collect information from children under 16. If we learn that we have collected information from a child under 16, we will take steps to obtain the consent of that child’s parent or guardian prior to processing that child’s information any further. If do not obtain the parent or guardian’s consent, we will delete the child’s information from our systems.

Changes to this Privacy Notice

We may change this Privacy Notice from time to time to reflect new ways that we process your information. If we make significant changes that affect your information, we will provide you notice of such changes through the Site, the App, by email, or some other means of contact. This notice will give you an opportunity to review the changes before we use your information in these different ways.

How to Contact Us / Data Protection Officer

We always want to hear from our customers – especially with your questions, comments or concerns about our privacy practices. Please don’t hesitate to contact our Data Protection Officer by sending us an email at SUPPORT@TURBINECOMPARE.COM or writing us at.